Refund & Return Policy

1. General Provisions & Legal Architecture

This Refund and Return Policy governs all commercial cancellation frameworks, statutory product returns, and financial reimbursement protocols executed for purchases finalized through www.coilcrafted.com.

The Coilcrafted digital storefront is operated under the exclusive ownership and administrative stewardship of UNIVERSAL HOUSEWARES PTE. LTD., a corporate entity dynamic and lawfully incorporated under the laws of Singapore with company registration number 202324182Z.

Legal Corporate Entity: UNIVERSAL HOUSEWARES PTE. LTD.
Trading Brand Name: Coilcrafted
Company Registration Number: 202324182Z
Registered Corporate Office Address: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Centralised Corporate Office & Quality Return Hub: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Dedicated Operations Email: woven@coilcrafted.com
Corporate Telephone Contact: +65 69701665

2. Secure Settlement & Reversal Pathways

To ensure comprehensive transaction transparency and operational data security, our electronic commerce portal accepts payment methods managed through top-tier financial acquirers. These include: Visa, Mastercard, American Express, Apple Pay, Google Pay, and approved localized mobile digital wallets supported within the buyer’s region.

All refunds approved in strict accordance with the parameters of this policy are programmatically issued directly back to the original funding instrument and payment method utilized during the initial checkout phase. Under no circumstances can refunds be routed to alternative financial accounts, third-party credit instruments, or unauthorized individuals.

3. Logistical Dispatches, Traceability, & Delay Contingencies

All physical orders are dispatched through premier international logistics carriers, including DHL, FedEx, and UPS Priority Services, with a standard target transit timeline to European destinations spanning between 5 and 9 business daysfollowing formal handover.

Comprehensive end-to-end transparency is maintained via proactive, automated tracking alerts transmitted to the customer’s verified email destination at fundamental shipment phases (including order dispatch confirmation, intermediate international checkpoint validations, and final-mile local delivery progress updates).

Where an active consignment encounters an extended logistical delay exceeding the standard estimated transport window, UNIVERSAL HOUSEWARES PTE. LTD. will immediately initiate a formal tracer investigation with the assigned carrier network to isolate the cargo.

Where the official courier investigation confirms that the package has been lost in transit, permanently stalled due to an unrecoverable routing error, or rendered irretrievable, the Company assumes full operational responsibility to resolve the dispute. We will promptly coordinate an expedited replacement shipment or execute a full refund of the transaction value based on the verified outcomes of the carrier tracking review.

4. Statutory Right of Withdrawal for European Consumers

In strict compliance with the European Consumer Rights Directive and equivalent consumer protection legislation, customers residing within the European Union or the United Kingdom possess an absolute statutory right to withdraw from their purchase contract within 14 days from the physical date on which the merchandise is received by the consumer or a designated third party.

To formally invoke this withdrawal right, the consumer must submit a clear, unambiguous statement via email to woven@coilcrafted.com prior to the expiration of the 14-day statutory window to secure an official return authorization code and step-by-step routing instructions to our centralized quality hub.

To qualify for a full reimbursement under this statutory provision, returned products must conform to the following condition criteria:

The item must remain completely unused, unwashed, unaltered, and free from any post-delivery structural wear;
The article must be packaged inside its pristine original condition and packaging materials, including all internal protective structural inserts, tags, and complementary documentation.

The customer assumes full financial and administrative liability for arranging and funding all return postage and transit costs, unless otherwise dictated under local statutory regulations.

Important Note for International Patrons: “To prevent unviable cross-border transit expenses for our buyers, we strongly encourage contacting our support desk before executing an overseas shipment. Our management is fully prepared to evaluate alternative remedial concessions—including tailored partial store credits or direct balance compensations—without requiring the physical transport of bulky articles back to our Singapore headquarters.”

5. Structural Damage, Product Defects, or Order Inconsistencies

If a consignment arrives displaying clear manufacturing defects, material structural damage, or exhibits material inconsistencies compared to the confirmed purchase order, the customer must contact our customer success desk via woven@coilcrafted.com within a reasonable period following physical receipt.

To satisfy international payment processing safety metrics and prevent friendly fraud occurrences, the customer is required to supply:

Comprehensive, high-resolution, unedited photographs or an unedited unboxing video explicitly illustrating the faulty area or defect;
Clear images documenting the external state of the carrier packaging materials.

Following a rigorous internal technical evaluation of the submitted evidence, UNIVERSAL HOUSEWARES PTE. LTD. will remedy the discrepancy decisively by either orchestrating a priority replacement shipment or executing a full refund of the item value back to the original payment card.

To ensure a seamless customer experience, a physical return of the damaged item may be waived at the absolute discretion of management based on the technical review; however, items should be safely retained until your claim is finalized.

6. Authorised Non-Returnable Scenarios & Exemptions

UNIVERSAL HOUSEWARES PTE. LTD. maintains the strict legal right to decline refund or return requests where a manual inspection reveals any of the following parameters:

The returned item displays clear structural indicators of physical use, washing, marking, or wear inconsistent with ordinary, brief introductory inspection;
The product is returned incomplete, lacks its original components, or has been materially altered after delivery;
The structural damage or defect results from post-delivery consumer misuse, accidents, neglect, or failure to follow standard domestic product care guidelines;
The request is submitted outside the authorized statutory and policy return windows.

Nothing contained within this policy seeks to limit, exclude, or modify mandatory consumer rights provided under applicable public European consumer protection legislation.

7. Refused Shipments & Undeliverable Packages

Where a package is systematically returned to our facility due to the provision of inaccurate or incomplete shipping information by the buyer, explicit refusal at the destination border, or repeated failure by the consignee to coordinate delivery options with local carrier networks, the customer shall be held accountable for all resulting financial overheads.

UNIVERSAL HOUSEWARES PTE. LTD. reserves the lawful right to deduct actual return freight charges, handling expenses, and unrecoverable customs clearance costs from any eligible transactional refund, provided such actions comply with prevailing regional consumer protection frameworks.

8. Definitive Refund Processing Schedules

Following the formal physical receipt and manual quality inspection of the returned items at our centralized hub, our compliance team will issue an official confirmation of eligibility via email.

Approved refunds are processed systematically back to the original payment instrument within a definitive operational window of 5 to 7 business days from the date of validation. Actual account posting timeframes and visible statement balance updates may vary depending on the processing speeds of your specific banking institution, credit card issuer, or electronic wallet provider.

9. Comprehensive Corporate Compliance Contact Coordinates

For all official legal notifications, administrative policy clarifications, or return tracking data, please address your correspondence to:

Corporate Legal Entity: UNIVERSAL HOUSEWARES PTE. LTD.
Postal Headquarters: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Dedicated Support Email: woven@coilcrafted.com
Corporate Telephone: +65 69701665
Official Website Domain:www.coilcrafted.com