1. Statutory Framework & Acceptance of Terms
This website and its associated e-commerce infrastructure are operated under the premier trading brand Coilcrafted by UNIVERSAL HOUSEWARES PTE. LTD., a corporate entity lawfully incorporated and registered under the laws of Singapore with company registration number 202324182Z.
Throughout these Terms of Service, the expressions “we”, “us”, “our”, and “the Company” point directly to UNIVERSAL HOUSEWARES PTE. LTD. By accessing, browsing, interacting with, or executing a commercial purchase on www.coilcrafted.com, the individual consumer (hereinafter referred to as “the Customer” or “the User”) acknowledges and gives unconditional consent to be legally bound by the terms, conditions, and operational policies articulated herein.
If any part of these Terms is deemed unacceptable by the User, access to our digital platform and commercial checkout pathways must be discontinued immediately.
2. Definitive Corporate Specifications
Legal Corporate Entity: UNIVERSAL HOUSEWARES PTE. LTD.
Registered Trading Brand: Coilcrafted
Company Registration Number: 202324182Z
Registered Corporate Office Address: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Centralised Quality Control & Distribution Hub: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Official Communications Email: woven@coilcrafted.com
Corporate Telephone Contact: +65 69701665
Official Digital Domain: www.coilcrafted.com
3. Product Integrity, Renderings, & Description Accuracy
Coilcrafted operates under a specialized Direct-to-Consumer (DTC) operational framework, offering premium woven rope storage baskets and related household organisation solutions designed strictly for residential use.
All product specifications, dimensional values, volumetric metrics, and accompanying visual assets are compiled with the highest standard of commercial care. Because our collections are characterized by authentic woven structures and artisanal finishing techniques, minor aesthetic variances, weaving pattern nuances, and slight manual measurement tolerances are acknowledged industry characteristics. Furthermore, precise colour tone renderings may exhibit slight deviations depending on localized ambient lighting conditions and individual monitor calibration parameters.
All graphic assets, photographic materials, and textual media displayed across this storefront are entirely proprietary assets of UNIVERSAL HOUSEWARES PTE. LTD. or are deployed under verified, lawful usage licences.
4. Order Formation, Verification, & Merchant Cancellation Rights
The submission of an order by a customer constitutes a commercial offer to purchase. A legally binding contract is only formed when payment authorization clears successfully and an automated Dispatch Confirmation email is formally issued to the customer’s registered email address.
UNIVERSAL HOUSEWARES PTE. LTD. maintains an absolute, unilateral right to decline, limit, or cancel any transaction or restrict purchase quantities per individual, household, or specific order parameters without liability under the following scenarios:
Where transactional parameters fail automated security filters or third-party anti-fraud risk reviews;
Where payment verification cannot be successfully completed or authorized by the acquiring banking networks;
Where an obvious, manifest typographical error regarding pricing configurations or stock parameters is identified;
Where cross-border shipping destination boundaries present severe carrier restrictions or force majeure impediments;
Where duplicate, irregular, or high-risk commercial buying activities are flagged by our infrastructure;
Where compliance reviews are mandated under international trade rules, anti-money laundering protocols, or payment gateway safety metrics.
Customers bear sole responsibility for supplying completely accurate, comprehensive, and up-to-date billing details and physical shipping records at the final point of checkout.
- All-Inclusive Pricing & European Fiscal Compliance (DDP Model)
All price structures displayed across our digital storefront are fully inclusive of applicable European Value-Added Tax (VAT) and import customs duties. Under our specialized Direct-to-Consumer framework, all international consignments are dispatched strictly under Delivered Duty Paid (DDP) terms. UNIVERSAL HOUSEWARES PTE. LTD. assumes complete fiscal responsibility for pre-clearing local import assessments. The Customer will not be subjected to unexpected customs handling fees or localized tax assessments upon physical delivery.
6. Shipping Protocols, Logistics Channels, & Risk Allocation
To ensure optimal transit safety and efficiency, all physical orders are dispatched from our centralized facilities using premium international courier systems, including DHL, FedEx, and UPS Priority Services.
Estimated Target Delivery Window: Standard transit timelines generally span between 5–9 business daysfollowing formal order dispatch. This window represents a reliable logistical estimate and does not constitute a rigid statutory guarantee. Actual delivery dates remain subject to external variables, including destination customs clearance delays, carrier network sorting congestion, seasonal peak demand, or regional transport disruptions.
Advanced Tracking Infrastructure: To maintain full transparency and drive down transaction disputes, customers receive proactive, automated email notifications detailing clear status updates, including:
Order Dispatch Validation (containing unique carrier tracking references and digital hyper-links);
Carrier Processing & Sorting Milestones;
Transit Checkpoint Updates;
Localized Out-for-Delivery Progress Notifications.
Logistical Contingency Framework: Where an order exceeds the standard estimated transit timeline, the Company will promptly initiate a formal investigation with the respective carrier network. Following an exhaustive status review backed by verified courier records, management will determine the most appropriate corrective action—including arranging an expedited replacement dispatch or executing a strategic transaction refund—tailored to the individual circumstances of the logistical delay.
Transfer of Property Risk: In strict alignment with relevant European consumer protection legislation, the legal risk concerning cargo loss or physical damage transfers from the seller to the buyer only upon confirmed physical delivery to, and receipt by, the customer or an authorized third-party recipient designated during order placement.
7. Statutory Consumer Right of Withdrawal & Return Framework
In accordance with the European Consumer Rights Directive and equivalent local consumer protection frameworks, residents residing within the European Union or the United Kingdom possess a statutory right to withdraw from their purchase contract within 14 days from the physical receipt of the merchandise without providing justification.
To formally activate this statutory cancellation pathway, the customer must submit a clear, unambiguous statement via email to woven@coilcrafted.com to acquire an official return authorisation and specific routing instructions.
Returned articles must strictly conform to the following merchant criteria:
The items must remain entirely unused, unwashed, and in their pristine original condition;
The product must be housed inside its original structural packaging materials, including all internal protective components and attached tags.
Approved refunds corresponding to validated withdrawal requests are executed back to the original funding source within standard banking processing cycles, following a manual physical inspection of the returned items at our facility. The customer assumes full responsibility for arranging and funding all return postage expenses, unless alternative arrangements are mandated under local statutory regulations.
8. Defective, Damaged, or Inconsistent Consignments
If an item arrives displaying obvious manufacturing defects, material structural damage, or is found to be completely inconsistent with the confirmed purchase order, the customer must contact our support desk via woven@coilcrafted.com within a reasonable timeframe following delivery.
To prevent friendly fraud and initiate an internal review, customers are required to supply:
Clear, unedited, high-resolution photographs illustrating the specific damage or defect;
Comprehensive images illustrating the external state of the carrier packaging materials.
Where our technical assessment verifies that the physical defect or structural transit damage occurred prior to the transfer of risk, UNIVERSAL HOUSEWARES PTE. LTD. will remedy the situation by providing either an expedited replacement item or executing a full refund to the original payment instrument.
To streamline solutions for qualifying damaged-goods scenarios, a physical return of the broken item may be waived at the sole discretion of management; however, the Company reserves the right to request a physical return for detailed quality analysis where reasonably necessary.
9. Refused Deliveries & Undeliverable Consignments
Where a parcel is systematically returned to our facility as undeliverable due to the provision of inaccurate or incomplete shipping information by the buyer, explicit refusal at the destination border, or repeated failure to coordinate delivery with local carrier networks, the customer shall be held accountable for all resulting financial overheads.
UNIVERSAL HOUSEWARES PTE. LTD. reserves the lawful right to deduct actual return freight charges, handling expenses, and unrecoverable customs clearance costs from any eligible transactional refund, provided such actions comply with prevailing regional consumer laws.
10. Permitted Platform Access & Prohibited Activities
Users are granted a limited, personal, non-transferable license to access this storefront for legitimate personal purchasing purposes. Users are strictly prohibited from executing the following behaviors:
Deploying the platform, its servers, or its content for any illegal, fraudulent, or unauthorized purpose;
Introducing malicious software, computational viruses, automated scripts, or attempting actions that compromise website infrastructure performance;
Attempting unauthorized access to separate customer accounts, system databases, or network configurations;
Replicating, scraping, copying, modifying, or distributing any proprietary brand components or visual materials for secondary commercial exploitation without express written permission.
11. Comprehensive Limitation of Liability
To the maximum threshold permitted under the prevailing statutes of Singapore and relevant international consumer jurisdictions, UNIVERSAL HOUSEWARES PTE. LTD. disclaims all liability for indirect, incidental, punitive, or consequential financial losses, or damages arising out of website interaction or the use of purchases. Nothing contained within these Terms seeks to limit or exclude merchant liabilities that cannot be lawfully restricted under public consumer protection statutes.
12. Privacy Obligations & Data Sovereignty Assurance
All personal data captured during transaction clearance or customer service inquiries is processed in strict accordance with the Singapore Personal Data Protection Act (PDPA) alongside applicable European data handling frameworks (including the UK Data Protection Act and GDPR). Detailed insights regarding data categories, lawful retention cycles, security encryption, and individual rights are available within our separate Privacy Policy document.
13. Governing Law & Jurisdictional Competence
These Terms of Service, along with all associated commercial contracts and transactional operations, are governed by, and construed in accordance with, the laws of Singapore. Where mandatory public consumer protection laws or local civil rights exist within a buyer’s European country of residence, such provisions shall apply concurrently to the extent required by prevailing legislation.
14. Official Corporate Contact Channels
For all formal administrative notifications, legal inquiries, or post-purchase support coordination, please direct your communication to:
Corporate Entity Name: UNIVERSAL HOUSEWARES PTE. LTD.
Postal Headquarters: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
Dedicated Support Email: woven@coilcrafted.com
Corporate Telephone: +65 69701665
Verified Web Portal: www.coilcrafted.com