Payment Security Policy
1. Corporate Identity & Billing Transparency
The digital storefront operating under the trading brand Coilcrafted is exclusively owned and administered by UNIVERSAL HOUSEWARES PTE. LTD., a corporate entity dynamic and lawfully incorporated under the laws of Singapore with company registration number 202324182Z.
- Legal Corporate Entity: UNIVERSAL HOUSEWARES PTE. LTD.
- Registered Office Address: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
- Official Communications Email: woven@coilcrafted.com
- Corporate Telephone Contact: +65 69701665
- Official Web Domain: www.coilcrafted.com
Important Notice regarding Billing Descriptors
To prevent unrecognized card entry queries and unexpected transactional disputes, please note that the charging descriptor displayed upon your bank or credit card statement will typically appear as: COILCRAFTED or UNIVERSAL*COILCRAFTED. We kindly request customers to retain this operational layout for historical verification when reviewing monthly financial activities.
2. Secure Merchant Payment Processing
All financial transactions executed upon our storefront are completed via industry-standard secure payment channels integrated exclusively with Stripe.
Customers are not required to maintain, establish, or log into an independent Stripe profile or external registration system to conclude checkout transactions on our platform. All processing sequences are subject to strict, real-time automated fraud evaluations, rigorous transaction monitoring filters, and periodic clearing risk assessments conducted by Stripe. These measures are designed to ensure absolute alignment with global banking compliance protocols and Payment Card Industry Data Security Standards (PCI-DSS).
3. Approved Payment Instruments
To facilitate a secure and seamless Direct-to-Consumer (DTC) checkout flow, our platform permits settlements utilizing the following premium, verified funding instruments:
- International Credit & Debit Networks: Visa, Mastercard, and American Express;
- Mobile Digital Wallets: Apple Pay and Google Pay;
- Regional Payment Solutions: Selected electronic banking or wallet systems supported dynamically within the Customer’s designated European region.
The physical availability of specific payment gateways at checkout may vary based on country compatibility, device software parameters, or localized card issuer authorization frameworks.
4. Anti-Fraud Verification & Order Review Framework
To counter unauthorized credit card usage and mitigate electronic fraud risks, UNIVERSAL HOUSEWARES PTE. LTD. maintains an internal pre-shipping verification structure. Where unusual payment volumes, incomplete billing coordinates, or irregular transaction attributes are flagged by our anti-fraud firewall, the transaction may be temporarily frozen for review.
In complete alignment with European financial protection standards, our system dynamically implements Strong Customer Authentication (SCA) protocols, including 3D Secure (3DS) validations where triggered by the card issuer.
The Company explicitly reserves the absolute right to decline, halt, or cancel any transaction request where essential identity verification milestones cannot be successfully completed, or where international regulatory sanctions dictate further fiscal evaluation.
5. Data Sovereignty & Consumer Privacy Protection
UNIVERSAL HOUSEWARES PTE. LTD. handles all structural consumer data in strict accordance with the Singapore Personal Data Protection Act (PDPA) concurrently with relevant European data handling mandates (such as the UK Data Protection Act and GDPR).
Comprehensive parameters concerning how our backend systems store, manage, or transfer data are accessible within our published Privacy Policy.
Our infrastructure incorporates an official cookie consent management interface. Non-essential cookies, tracking pixels, or performance analytics parameters are systematically blocked by default and are only deployed once a visitor provides explicit opt-in consent via our interactive storefront cookie banner.
6. Cardholder Accuracy Obligations
The Customer assumes sole administrative responsibility for ensuring that all billing coordinates, localized postcodes, contact metrics, and funding instrument data provided at the point of checkout are complete, accurate, and fully updated.
The submission of flawed, mismatched, or false parameters may result in immediate security holds, transaction validation failure, or unilateral cancellation of the order by our merchant processing desk.
7. Customer Support Coordination for Billing Enquiries
For all transaction queries, refund verifications, or statement clarification requests, customers are invited to communicate with our internal support desk.
To maintain clear documentation and digital traceability, email correspondence remains our official channel for all billing matters. Our dedicated client success team reviews incoming queues systematically and commits to issuing an official response within 24 hours during established commercial operating windows.
- Dedicated Operations Email: woven@coilcrafted.com
8. Definitive Corporate Contact Information
For all formal legal correspondences, regulatory queries, or policy reviews, please address communications directly to:
- Corporate Entity Name: UNIVERSAL HOUSEWARES PTE. LTD.
- Postal Headquarters: 111 North Bridge Road, #25-01, Peninsula Plaza, Singapore 179098
- Support Email: woven@coilcrafted.com
- Corporate Telephone: +65 69701665
- Official URL: www.coilcrafted.com